Event ID 10: A TCG Command Has Returned an Error Before moving on with the solutions, check if booting your system with the bare minimums resolve the issue. Also, check if using the system in the maximum performance (not balanced) mode resolves the issue. Moreover, make sure you attempt the mentioned solutions with an administrator account.
Run the Windows Update and ‘Hardware & Devices’ Troubleshooters
The TCG command issue could be a result of a temporary glitch of the system’s hardware or Windows Update (if an update is failing to install again and again), which may get cleared by running the Windows built-in Hardware & Devices or the Windows Update Troubleshooters and thus solve the problem.
Disable BitLocker on the Storage Drive
The TCG issue may arise if the BitLocker is enabled on the storage device (which disables unrestricted access to the storage drive). In this scenario, disabling the encryption of the drive may solve the problem.
Update the System Drivers to the Latest Release
The TCG Command error may occur if the system’s drivers are outdated (which may create incompatibility between the OS and drivers). In this context, updating the system’s drivers to the latest release may solve the TCG Command issue.
Update Windows and System Drivers
Update the Drivers of the Disk Drives
Install the Rapid Storage Technology
Disable the Wireless Card in the Device Manager
Update the SSD Firmware
The system may show the “TCG Command has Returned an Error” message if the firmware of the SSD (e.g., Crucial SSD) is outdated (which may make the SSD incompatible with Windows and thus cause the issue). In this context, updating the firmware of your SSD drive may solve the problem. For illustration, we will discuss the process for the Crucial SSD.
Update the System’s BIOS to the Latest Release
The TCG command issue may arise if the system’s BIOS is outdated as it may lead to incompatibility between the essential OS modules. In this context, updating the system’s BIOS to the latest release may solve the problem. Warning: Advance with extreme care and at your own risk as updating the system’s BIOS is a proficient task and if not done properly, you may cause everlasting damage to your PC/data.
Disable Self (or Hardware) Encryption of the SSD
Many modern-day storage devices come with built-in self (or hardware) encryption (like the Crucial SSD), which may cause the TCG command issue. In this scenario, disabling the self or hardware encryption may solve the problem. For illustration, we will discuss the process for a Crucial SSD. If that did not do the trick, check your system for a hardware issue, especially your system’s RAM (you may try Memtest) and Graphics card.
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