Connection to the server failed with error code: 16 Solutions to this problem vary from user to user and there are no official responses by Google on how to avoid or approach this problem and that is why you will need to follow the instructions provided in the solutions below in order to tackle this problem on your own and try to solve it.
Solution 1: Disable Certain Avast Antivirus Features
Avast is one of the antivirus tools which interferes with the Google Play Music service and you will have to make note of that. Disabling your antivirus is not recommended at all cases and it’s vital to have a copy of one of the antivirus tools on your computer. However, if you have Avast installed on your PC, you will have to make certain adjustments in order for your Google Play Music service to start working again.
Alternative: If this method did not work for you, you may want to try and disable Avast completely for a while before you try and complete the action you weren’t able to complete before. Since Avast only targets certain actions such as uploading music, you can turn it off, upload music, and turn it on again.
Solution 2: Workaround for BitDefender Users
The issue regarding antivirus tools incompatibility with Google Play Music extends to BitDefender as well and there is a solution to make the problem go away if you are using BitDefender. It consists of disabling a certain area of protection which isn’t now vital but you should still decide if you want to disable it.
Solution 3: Solutions for Kaspersky Users
It appears that even the high quality paid for antivirus tools experience the same issues and you will actually have to add Google Chrome to the exclusions list on Kaspersky in order to get your problem to sort itself out. Follow the instructions below carefully if you are using any version of the Kaspersky Internet Security tool and if you encounter the error code 16.
Solution 4: Solution for AVG Users
It seems that a major number of well-known antivirus tools are having conflicts with Google Play Music service and AVG is no exception. Much like the solutions above, you will also need to provide an exception in AVG for Google and you will be able to connect and upload music to Google Play Music properly.
google.com/* *.google.com
Solution 5: Downloading and Changing the Location in Google Play Music Manager
Using the Google Play Music Manager is one way to avoid the issue and you can download it from here. Sometimes the Music Manager tool gets confused and you literally have to tell it where your music files are located if you want to avoid the error code 16. Not everyone uses Music Manager to manage the music files associated with their Google Play Music service but if you are, make sure you follow the instructions below in order to avoid the error code.
Note: If using Google Play Music Manager failed to solve the issue for you, you can always try this fix suggested by a user on Google forums and the method seems to have helped several users to deal with the issue at hand.
Solution 6: Reinstall the Google Play Music Mini Player Extension in Your Browser
Reinstalling this extension seems to have helped folks deal with this enormous problem and this solution should definitely help if the solutions above failed to produce any results at all. The method is simple and you won’t lose any of your data in the process. chrome://extensions
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